Privacy Policy
Effective Date: 1st April 2025
Website: www.thehiddenhour.com
Operated by: Bravos Quest LLP
1. Introduction
The Hidden Hour ("we", "our", "us") is committed to respecting and protecting the privacy of individuals who interact with our brand via our website, in-person experiences, and digital communications. This Privacy Policy describes how we collect, store, use, and share your personal data, and the choices you have regarding it.
2. Information We Collect
We collect information in the following ways:
a. Directly from You
When you fill out a form (lead generation, booking, or chat), interact with our team, or visit our venue, you may provide:
Full Name
Phone Number
Email Address
Preferred Game Date & Time
Names and contact details of all participants (required at the store before game start)
b. Automatically
When you use our website, we may automatically collect:
Device type, browser, and IP address
Pages visited, time spent, and referral source
Cookies and tracking pixels for analytics and ad performance
3. Purpose of Data Collection
We use your data to:
• Process bookings and send confirmations
• Contact you via call, WhatsApp, SMS, or email for game updates, reminders, or promotional offers
• Respond to queries or support requests
• Understand usage patterns to improve our offerings
• Conduct internal research, analytics, and marketing
• Collect participant details for on-site verification and safety
4. Communication Consent
By providing your contact information, you consent to being contacted by us via:
Phone call (for confirmations, feedback, or queries)
WhatsApp/SMS (for reminders, location assistance, offers, etc.)
Email (for booking/payment confirmation, updates or newsletters if opted in)
5. Data Sharing
We ensure all partners comply with data protection requirements. We do not sell or rent your data to third parties. We may share your data with trusted third-party service providers for:
Website hosting and maintenance
Payment processing
Communication tools (e.g., WhatsApp Business API, SMS gateways)
Analytics and marketing platforms (e.g., Google Analytics, Facebook)
Law enforcement or authorities when required under applicable laws
6. Data Security
We take appropriate security measures (technical and organizational) to protect your data from unauthorized access, misuse, loss, or disclosure. However, no system is 100% secure, so we recommend caution when sharing personal data.
7. Data Retention
We retain personal information:
As long as necessary to fulfil the purposes listed above
In compliance with applicable laws and accounting or reporting requirements
You can request data deletion at any time
8. Use of Photos & Videos
By participating in our escape room experiences, you agree that we may capture and use photos or videos for promotional use on:
Social media platforms
Websites
Offline marketing material (flyers, posters, etc.)
If you do not wish to be included in such media, please notify the staff before the session begins.
9. General Use of Website
By using our website, you agree that:
The Hidden Hour and Bravos Quest LLP may amend website content or policies without prior notice.
You will not reproduce, duplicate, copy, sell, resell or exploit any portion of the website without express written permission.
You may not use the site for any unlawful or objectionable purpose.
10. Your Rights
You have the right to:
Access your personal data
Request correction or deletion
Withdraw consent at any time
For any privacy-related concerns, write to us at info@thehiddenhour.com
11. Policy Updates
We reserve the right to update this policy periodically. Please check this page for the latest version.
